- Do you offer a wholesale discount for bulk buying?
- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Can I use more than one coupon/offer at a time?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Payment Methods
- Terms & Use
- Privacy Policy
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Where can I find your latest products?
- Cookie Policy
Who we are
KWOKING is a global online retailer offering products directly to consumers around the world. KWOKING offers products in the three core categories of home lighting, curtains and other home improvement products.
Our mission is simple: a dream home for everyone. We offer a wide range of high value, high quality products to help you turn your home into the one you've always wanted.
Our promise
KWOKING believes that everyone should live in a home they love. Through technology and innovation, KWOKING allows shoppers to quickly and easily choose what they want from more than 40,000 items ranging from ceiling lights, wall lights, lamps and ceiling fans with lights. Dedicated to keeping customers happy every step of the way, KWOKING is reshaping the way people buy homes - from discovery to final delivery.
Company culture
KWOKING is a fast-growing company with a wide range of career opportunities. We offer exciting work in an interesting and dynamic environment that encourages learning and growth. We welcome applications from proactive individuals interested in working in the e-commerce industry.
Office location
Our Guangzhou office, company name: Guangzhou Jinguo Trade Co., Ltd. The address is Room R02, Unit 102, Building 2, No. 40, Xiayuangang East Street, Tianhe District, Guangzhou City, China (Note: This address does not accept returns, please contact us for any return issues).
About KWOKING
(1) High-quality selection
KWOKING as a strategic brand product of renowned Chinese cross-border enterprise Jinguo, with strong supply chain resource integration capabilities, we can select high-quality partners from a wide range of suppliers. CE and UL certification are the basis for supplier selection. We strictly follow the five steps of CITST quality control during production, which is to inspect suppliers, inspect production, test sample quality, sample products, track after-sales, and ensure that all products meet consistent quality standards and user requirements.
(2) Affordable prices
Supported by Jinguo's world-class supply chains and self-built supplier database, KWOKING has advantages and independence in pricing, providing cost-effective home lighting with great quality to global users.
(3) Global warehouse
KWOKING has 10+ overseas warehouses covering all regions of the world, mainly distributed in the United States, Europe, Canada, this network allows you to order locally and receive your lighting items quickly. Currently, we are planning to open more global warehouses to serve the growing Jinguo fan community.
(4) Convenient logistics
Our long-term strategic cooperation partners in logistics are UPS, FedEx, and EMS, We also cooperate with DHL, which has a tremendous reputation in the logistics industry, to ensure that your package arrives at its destination safely and securely.We ship worldwide to almost every country in the world, covering North and South America, Europe, Asia, Africa, Oceania, and more. Trust us, trust in professionals.
Worry-free purchase
(1) 14 days DOA product guarantee
(2) 60 days conditional return/exchange
(3) 180 day quality guarantee on most items
(4) 24/7 customer service