- Do you offer a wholesale discount for bulk buying?
- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Can I use more than one coupon/offer at a time?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Payment Methods
- Terms & Use
- Privacy Policy
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Where can I find your latest products?
- Cookie Policy
Kwoking respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes trademark or copyright infringement, please send a complaint to [email protected]. This email address does not accept emails that are not related to copyright issues. If you have any further questions, please contact our customer services team. If owners are concerned about alleged intellectual property disputes, we will act promptly to protect the rights of the owners.
To file a copyright or trademark complaint, please provide us with the following information
A description of the intellectual property rights that you claim have been infringed;
A description or web link to the product that you claim is infringing;
Your contact information, including address, telephone number and email address;
A statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
Notice:
1. This programme is for the sole purpose of notifying Kwoking that your copyrighted material has been infringed.
2. This email only answers copyright questions. If you have any further questions, please contact our customer support team at [email protected].
Copyright Notice
All content included on or provided through the Kwoking website, application or service that is the property of Kwoking, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is protected by international copyright laws.
Trademark Notice
Kwoking is also the owner of the trademark "Kwoking" registered in many countries / regions. Kwoking's trademark and trade dress may not be used in connection with any product or service other than Kwoking's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kwoking.