Most of our products can be cancelled up to the point of despatch for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order yourself.

Unfortunately, once an order has been processed or dispatched, it cannot be cancelled. Please contact customer service for further details.

To delete your order (Order Status: Draft/Pending)

1. Sign into “My Account” and click on “Order History”.

2. Click on the order number that you would like to cancel.

3. Click "Cancel" and confirm that you want to proceed with cancellation order.

Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.