If one or more of the items you receive is damaged, different or does not work, you are protected by this guarantee.

What we need from you

1. The order number and item number;

2. A photo or video showing the problem;

3. A photo of the shipping label and original packaging;

We will review your claim and contact you if we need more information; If approved, we will arrange a replacement part or a partial refund for the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. If you are very unhappy with this product, please do not hesitate to contact us and our customer service team will provide you with a complete solution.

Where do I send returns?

For the item if you need to return, please contact our customer team before. KWOKING will not be responsible for returned items without notifying us in advance.

Do I have to return all the components or just the faulty part?

Unless otherwise agreed, you should return the item in its original packaging and all its accessories, such as batteries, cables, chargers, etc. If any component, accessory or spare part is missing, we will ask you to pay for it.

60 Day Conditional Return Policy

If you are unhappy with your purchase and the product is still in mint condition, we can arrange a partial refund, which will cover the price of the item minus delivery charges. If there are no quality or appearance issues with your purchase, but you are still unhappy with it and the product is in mint, unused condition, we can arrange a partial refund. This refund will cover the cost of the item, excluding delivery charges.

If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.

Note

For the item, if you need a return, please contact our customer team before. KWOKING will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to contact us to submit your claim.

Cancellation guarantee

For canceling an order or change an item which has not been processed, please contact us as soon as possible.

If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within 5 business day.

Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 60 days after receiving it, you are protected by our "60 Days Return to Us" guarantee.