1. How long will it take to receive my order?

Orders need to be processed before they are shipped. The time you wait to receive your package is made up of the processing time and the shipping time.

An order status of "Processing" means that your order has been checked and is in the process of being processed. Processing time is required because we need to confirm your contact details and delivery address, sort the item(s), carry out a rigorous quality check and pack the item(s). When your order is properly packed, it will be handed over to the shipping company.

An order status of 'Shipping' means that your item(s) have started to be dispatched and you can track your order once the tracking number has been updated by the courier. As the entire shipping process involves international shipping, the package may be in transit or going through customs. During this time, the tracking number will not be updated until the courier picks up the package. You can wait 10 days for the tracking number to be updated for Expedited Express and 20 days for Ocean Shipping. Please feel free to contact us if you need assistance with the shipping status of your order.

Processing time: 7-10 working days

Please note

A. Processing time is calculated from the time you pay and the order is verified (verification email is sent after payment).

B. You may change your mind after placing an order, including but not limited to: change to another colour, size, style or product, change of address. In this case, the processing time will be calculated from the time the order details are finally confirmed. A confirmation email will be sent with the updated estimated delivery time.

C. During holidays, the processing time may be longer than usual. We will notify you in advance.

Shipping Time

We provide a range of shipping methods depending on the product category and the country/region. Your shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.

Please Note:

A. We are pleased to announce that all customs taxes for your orders are fully covered by us. Whether you're shopping locally or internationally, Kwoking has you covered and ensures that your purchases are free from any additional customs charges.

B. Within 1-2 business days after the order has been successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.

C. We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a note when placing your order. For example, if your address is in Guam, Puerto Rico, you could write Guam, Puerto Rico in the country section.    

D. We DON'T ship by sea to the UK, Europe and Canada.

2. How much does shipping cost?

Shipping costs vary depending on the items you select, your address and the shipping method you choose. The specified shipping cost can be seen at checkout.

A. Check that you have selected the correct country/region and entered the correct address;

B. A range of applicable shipping methods will be shown, along with their estimated duration and fee (as shown below).

3. How do I estimate delivery time?

Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)

The Estimated Delivery Date is when we expect to ship your order based on your country/region and the shipping method you have selected. Processing time is counted along with shipping time.

The Estimated Delivery Date may be affected by our stock availability, processing capacity and unforeseen factors such as strikes or natural disasters. We will notify you in advance if there are any factors that may cause a delay in the delivery of your order.

Please Note: We are not liable for delay caused by the following situations

A. Contact information or delivery address is changed/corrected after placing the order;

B. The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;

C. The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;

D. Your delivery address is in remote area.

The shipping information will be updated from time to time, and the final interpretation right belongs to Kwoking. 

You can contact us for more shipping details.