Coffee
Gold
Here is a chart including the rated voltage of some countries for your reference. Any problems, please kindly let us know. Hope you enjoy shopping here.
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
Processing Time: 7 - 10 days.
Please Note:
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time: We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time. Please Note: We don't provide ocean shipping to the United Kingdom, Europe and Canada.
|
Shipping Method |
Countries/ Region |
Time (Days) |
|
Expedited Express |
Western United States, United Kingdom |
|
|
Eastern United States, Canada, Europe |
15-20 |
|
|
Australia, Japan, Singapore |
|
|
|
Ocean Shipping |
Western United States, Australia |
25-30 |
|
Eastern United States |
|
|
| Standard Shipping |
Mexico, Japan, Singapore |
35-40 |
Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service representatives for more information.
Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.
2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
More Information please click on our Return Policy.
